Refund Policy

This Refund Policy explains how return and refund requests are handled by Utilizzio.

14-Day Return Period

Consumers may request a return within 14 days from the date they receive the product, subject to the conditions below and any mandatory consumer rights that apply.

Product Conditions

Returned products should be unused, complete, undamaged and, where reasonably possible, returned with original packaging and accessories. Products showing use beyond what is necessary to inspect them may be refused or partially refunded where allowed by law.

Excluded Products

Returns may be excluded for sealed hygiene goods opened after delivery, customized products, perishable items, digital goods already supplied where applicable, or other categories excluded by consumer law.

Return Procedure

To request a return, contact admin@utilizzio.com with the order reference, product name and reason for the request. Support will provide return instructions when the request is eligible.

Refund Timing

Refunds are generally processed after the returned product is received and checked. The time needed for the amount to appear depends on the payment provider or bank.

Damaged or Incorrect Products

If a product arrives damaged or different from what was ordered, contact support promptly with photos and order details so the issue can be reviewed.

Contact

Return and refund questions can be sent to admin@utilizzio.com.