Terms and Conditions

These Terms and Conditions govern the use of https://utilizzio.com and purchases made through Utilizzio.

Seller Information

The website is operated by NAMASTEK SRLS, Corso Matteotti Giacomo 36, 10121 Torino (TO), Italy, VAT Number 11558890015. Support contact: admin@utilizzio.com.

Products and Offers

Products are described through product pages or store sections. We aim to provide clear descriptions, images and practical information. Minor differences in color, packaging or presentation may occur depending on screen settings or supplier updates.

Orders

An order is submitted when the customer completes the checkout process and provides the required information. We may contact the customer if information is incomplete or if there are issues with availability, payment or delivery details.

Prices and Payments

Prices, taxes and delivery costs are shown before order confirmation when applicable. Payments are processed through the payment methods available at checkout. Payment data is handled by secure payment providers where applicable.

Delivery

Orders are delivered to the address provided by the customer. Preparation and delivery times may vary depending on product availability, destination and courier operations. More details are available in the Shipping Policy.

Right of Withdrawal and Returns

Consumers may request withdrawal within 14 days of receiving the product, subject to the conditions described in the Refund Policy. Products must be returned unused, complete and in suitable condition unless the issue concerns a verified defect.

Customer Responsibilities

Customers are responsible for providing accurate contact and delivery information, reviewing order details before confirmation and using products according to instructions and intended purposes.

Liability

Utilizzio is not responsible for delays or failures caused by events outside reasonable control, including courier disruptions, incorrect delivery information, technical outages or force majeure. Mandatory consumer rights remain unaffected.

Applicable Law

These terms are governed by applicable Italian and European consumer law where relevant. Any mandatory rights granted to consumers in their country of residence remain protected.

Contacts

Questions about these terms can be sent to admin@utilizzio.com.